For Vietnamese, click here.
The holiday season is here, and it is more important than ever to make sure that your customers are happy! GearLaunch's top-notch customer service team has your back during this busy time. Happy customers are will help you evangelize and build your brand, are more likely to spend money with you in the future, and will recruit others to shop with you. Make sure that your customers are treated right, especially during the holiday season, and they will treat you right!
Keeping customers = money
Keep your existing customer close! Keeping a current customer is much easier than finding a new one. Customers who have already purchased something from your store are more likely to return for an additional purchases. Returning customers means MORE MONEY! In fact, with customers shopping for apparel, return customer spend around 67% more than first timers.
Your Customer Service Affects your brand
Your brand is everything, and how your customers are treated is a reflection of that brand. Building trust with your customers is something that you want to do from the moment they land on your page, to years later when they are returning to purchase from you again. Your brand is defined by the products you sell and the messaging you put out, but the interactions that customer service has with your customers is also a representation of your brand. So, if you want to continue to grow your brand, make sure that you are getting the best customer service team you possibly can.
happy customers create more customers
When a customer is happy with the service they have ben provided, they tell others about it! According to research done by Hubspot,
of customers who had a positive experience with a brand went on to tell others about that experience. With a quality customer service team, you are much more likely to create those positive experiences that will make your customers want to share the experience with others.