GearLaunch Blog

Why Ecommerce Customer Service is Important for Growth

Posted by Stacey Bishop on May 14, 2019 8:55:00 AM

 For Vietnamese, click here.

Customer service is important for the growth of any ecommerce business and can make the difference between success and failure. Many print-on-demand companies talk about customer service, but GearLaunch is proud to provide top-notch support for your customers.

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Topics: Print-on-Demand, Customer service

4 Reasons Why Customer Service matters

Posted by GearLaunch on Jan 19, 2018 9:00:00 AM

Today's customers expect more out of brands than ever before. With chat service a click away, phone support available at all hours, and web support in multiple languages, businesses are willing to do anything for their customers.

But why? 

Customers are the lifeblood of a business, and keeping them happy is the difference between closing shops and staying competitive. That's where customer service comes in. 

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Topics: Customer service

How to Make Good Customer Service Great

Posted by Ngan Ton on Jul 15, 2016 5:04:00 PM

Customer service is paramount to GearLaunch’s success. Our partners trust us to be a reflection of their brand’s promise while customers trust us to fulfill that promise at every point of interaction. We’ve learned first hand how experience and satisfaction from both parties can directly affect our bottom line.

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Topics: Tips and Tactics, Marketing, Customer service

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